Check-in: 16:00-21:00 hours

Check-out: 9:00-11:00 hours

 

The fine print:

 

Please note that the reception is open until 22:00. Late check-in is only possible upon prior confirmation by the property.

Please note further that the full-time staff at the property are English speaking only.

We would like to advise that there is no lift at the property.

Please inform Hotel Sterne in advance of your expected arrival time.

 

Cancellation policy:

 

For Advanced Purchase Rates: Non-Flexible, Non-Transferable & Non-Refundable.

 

For Standard & Promotional Rates the following cancellation charges will apply:

The guest can cancel free of charge until 30 days before arrival.

The guest will be charged the total price if they cancel in the 30 days before arrival.

Reducing the number of nights after a booking has been confirmed: reducing the number of nights for your stay will be treated as a cancellation for the reduced nights and as such will be subject to the cancellation policy stated above.

Documents Required:

 

All guests will be required to produce a valid booking confirmation voucher as well as the original card used for payment and a valid photo ID upon arrival.

Hotel Sterne reserves the right to make copy / take image of documents at check-in for security records.

 

In case of card / cardholder not present, guests will be required to follow Third Party Authorization process at the time of reservation.

In case of Third Party Authorization guests are required to produce valid booking confirmation voucher with their own valid debit / credit card and photo ID upon arrival.